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How you handle a difficult booking matters more than the booking itself. Clients remember the recovery more than the problem. A creator who handles a bad moment with grace earns loyalty no perfect session ever could.
Client is late
Message them at the exact start time. Wait 20 minutes. Call at 30 minutes if no response. Message support to document the situation after 30 minutes of silence. Do not simply leave without documentation.
You need to cancel
Message the client immediately. Initiate a formal cancellation through Bookings → Cancel. Early cancellations (48h+ notice) have far less impact on your rating than last-minute ones. Never go quiet and hope they forget.
Client is unhappy mid-session
Stop and address it directly. 'Is there something I can adjust to make this work better for you?' Trying to recover mid-session beats a bad review every time.
Dispute after the session
Do not argue in reviews. Contact support with full documentation — messages, photos, timestamps. The dispute system exists for exactly this. Use it.
Never offer refunds or alternative payments outside the platform. Doing so removes you from our dispute protection and may look like an admission of fault in any later claim.
Set your cancellation policy in Settings → Cancellation Policy before your first booking. A policy protects you legally. A policy you haven't set doesn't.
A client messages asking you to cancel and meet off-platform for less money. What do you do?
Put what you learned into action.