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Most bookings go smoothly. When one doesn't, you have a clear path — and you don't have to navigate it alone.
Creator is late
Wait 20 minutes and message them through the app. If no response after 30 minutes, contact support. Document everything — screenshots of messages, timestamps.
Creator doesn't show
Contact support from the booking page immediately. Do not leave the agreed meeting point without documenting your wait. A no-show is a full refund — but you need the documentation.
Experience is significantly different from what was advertised
Raise it with the creator first — sometimes there's a genuine misunderstanding that can be resolved on the spot. If not, file a dispute within 48 hours of the session ending.
You felt unsafe
Your safety is the top priority. Remove yourself first, then contact support immediately. If there is any threat of physical harm, contact local emergency services first.
How to file a dispute
Go to your booking in the app → File Dispute. Describe what happened, when, and what you expected. Attach any evidence — messages, photos, screenshots. Our team aims to respond within 24 hours and makes decisions based on both sides of the record.
Dispute windows are time-limited. Don't wait more than 48 hours after a session to raise an issue. Claims filed after the window may not be reviewable.
Leave an honest review after every session. A specific, balanced review helps other clients make informed decisions — and helps good creators get the recognition they've earned.
Put what you learned into action.